Deposit & Cancellation Policy

Effective Date: January 11, 2026

At VividClean Janitorial, we strive to provide reliable, high-quality cleaning services while maintaining fair and transparent policies for our customers. This Deposit & Cancellation Policy applies to all residential and commercial cleaning services booked through VividClean Janitorial.

1. Deposits

To secure your scheduled cleaning appointment, a **non-refundable deposit** is required at the time of booking. The deposit amount is:

• Residential Services: 50% of the total estimated cost (or a minimum of $75, whichever is greater)
• Commercial / Janitorial Services: 50% of the first month's estimated cost (or a minimum of $150, whichever is greater)
• Specialty / One-Time Services (e.g., power washing, solar panel cleaning, trash bin cleaning): 50% of the total quoted price

The deposit secures your appointment time and covers scheduling, preparation, and administrative costs. It will be applied toward the final invoice balance.

2. Payment of Remaining Balance

The remaining balance is due **upon completion of service** and must be paid on-site or within 24 hours (for recurring clients with approved invoicing). Accepted payment methods include:

• Credit/Debit Card (Visa, Mastercard, American Express)
• Check (payable to VividClean Janitorial)
• Cash
• Zelle
• ACH / Bank Transfer (for commercial accounts only)

Late payments may be subject to a **late fee of 1.5% per month** on any outstanding balance.

3. Cancellation & Rescheduling Policy

Cancellations

We understand that plans change. However, to respect our team's time and scheduling, the following cancellation policy applies:

• More than 48 hours before scheduled appointment: **No charge** (deposit remains non-refundable but can be applied to future service within 90 days).
• 24–48 hours notice: **50% of the total job cost** will be charged (deposit will be forfeited).
• Less than 24 hours notice or "no-show": **100% of the total job cost** will be charged (deposit forfeited + full balance due).

Rescheduling

Rescheduling is free if requested **more than 48 hours** in advance. Rescheduling within 48 hours will be subject to availability and may incur a **$50 rescheduling fee**.

4. Weather-Related Cancellations (Outdoor Services)

For services that require outdoor work (e.g., power washing, window cleaning on exterior multi-story homes, solar panel cleaning):

• If weather conditions are unsafe or unsuitable (heavy rain, high winds, lightning, etc.), we will reschedule at no charge.
• If you cancel due to weather concerns within 24 hours, standard cancellation fees may apply unless we also determine conditions are unsafe.

5. Exceptions & Special Circumstances

We may waive or adjust fees in cases of:

• Medical emergencies (with documentation)
• Extreme weather or natural disasters
• Other extenuating circumstances at our discretion

6. Changes to This Policy

We may update this policy from time to time. The most current version will always be posted here with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about our Deposit & Cancellation Policy, please contact us:

Email: vividcleanjanitorial@gmail.com
Phone: 951-255-8653